Formerly a nightclub requiring a team of 20 “bouncers” wearing stab/bullet proof protective clothing. With our consultation and the new owner’s careful strategic planning, it was decided to change the old approach regarding music, clientele and security strategy, into a more efficient one.
Lexus Security Management Ltd in consultation with the new owners played a pivotal role to ensure a more successful way forward. Our focus was on implementing the following:
• Efficient communication between the owners and local residents
• Excellent customer service
• Professionalism when dealing with our client, customers and he local residents
In addition, we also worked on implementation of a taxi service for clients to reduce noise pollution and in so doing established a close working relationship with neighborhood residents. We also began the use of signage and CCTV systems by way of additional security measures.
The venue is now renowned for being a fine dining restaurant with live performances and cabaret acts. The Supper Club is also now known for being a prestigious nightclub with modern house music and top end DJ’s.
The number of security personnel has now been reduced to between eight and ten when at full capacity. The noise levels have also been remarkably reduced and public relations with residents and the local authority is vastly improved.